I decided to discover EssayPro.com due to its high popularity among students and contradictory reviews that I’ve seen online. The company is known as one of the giants in the online writing industry and its launch dates back to 1997. On their website, EssayPro claims to possess over 20 years of experience and have over a million orders completed already. Sounds impressive, right? Especially if you take into account that such amount of orders was done by just 400 writers. Also, they say that the first 50 000 orders were finished by 2007. Can you imagine the pace of work of those writers if they managed to get 950 000 projects done in 13 years? It must be magic or wishful thinking if you know what I mean. Anyway, let’s take a closer look at the website.
Its homepage is looking pretty modern and trustworthy. Here, you can find all information that you would be interested in as a website guest. The tabs at the top of the screen will help you to get familiar with the Essay Pro team of writers, list of services, the process of making the order, customers’ testimonials, and more. The writers are presented accordingly to their ratings. You can also filter them by the subject, the percentage of finished orders, or the number of all orders.
If you are new to Essay Pro and are thinking of ordering your essay here, there is an option of estimating the price through a calculator on the homepage. You need to answer a few questions to see your price.
If you are comfortable with the price proposed to you, you may proceed with your order. However, you need to take into account the way how EssayPro.com works. The whole process is done through a bidding system. It means that after you make the order, writers start applying for it, proposing their rates per page. Now that’s your job to choose the one who will work on your task. When you have finally picked any writer, you need to accept their application, and they will start working on your paper after that.
EssayPro also has a blog on academic and other types of writing to inspire you. You can find guides on essay structure and content there too.
In general, the website looks quite clear and simple for its visitors. There is no need to spend a lot of time looking for certain information since everything is described in detail. If there are still questions, you can find them on the FAQ page.
Since I had a 4-page assignment that I needed to get done by the end of the week, I thought it would be a nice idea to make use of the EssayPro service. It should have been my first order, so I registered first. To do that, I clicked on the ‘Sign up’ button at the top right corner of the screen.
The process is quite easy and can be done either through the form below or with a Google account. You can also sign up with Facebook.
I used the first method of sign-up and the website showed me a window of confirmation through my email. So I checked my inbox and clicked on the respective link to finalize my sign-up. After that, I was able to see my Essay Pro dashboard. It looked like this.
As you can see, it is quite minimalistic and easy to understand. There are three tabs at the top. At the ‘Notification settings’ tab, you can remove or add ways of receiving notifications from EssayPro. Changing the password and viewing your last activity is possible by clicking on the ‘Sign in and security’ tab. The ‘General’ tab allows you to add the name and your phone number.
On the left, you can see a menu with a few buttons. Here, you can review your orders, search for writers and filter them, review your recent chats, open the list of promo codes available to you, read recommendations on how to use the service, and more. The EssayPro interface is intuitively understandable and easy to use. Since I was satisfied with the way it worked, I was twice more determined to place my order.
As I mentioned earlier, I had a 4-page essay on History to be done by Friday (the day when I ordered it was Tuesday). However, when I got it an hour before the deadline, I found out it had numerous mistakes in grammar and word choice. Also, certain instructions were missing so I refused to pass it to my professor. Luckily, that paper was not a midterm task that would influence my final grade much so I was not frustrated a lot. Still, I’ve lost my money so I cannot recommend this service to anyone who genuinely hopes to get high-quality writing.
Writers and Paper quality
Let’s take a closer look at the team of writers who work on Essay Pro. To do that, you need to choose the ‘Writers’ button of the menu in your account.
Here you can not only see the list of writers according to their rating but also add any of them to your favorites. If your cooperation with any of the writers was not satisfactory, you can block that writer from any future biddings on your orders.
Clicking on the nickname of the writer will take you to their profile. Here, you can read their presentation, see the number of completed orders, languages spoken, the percentage of orders done in any subject area and any type, as well as customers’ reviews at the bottom.
At first sight, the top writers seem to quite reliable but still, you may not get lucky when you finally accept someone’s bid. In my case, it was just like that: I accepted the application of one writer who looked the most reliable and affordable but they ended up screwing up my assignment.
Before I placed my order, I contacted Customer Support to get to know about writers’ proficiency in their subject areas. This information was not stated anywhere on the site clearly.
I texted the Customer Support agent on chat hoping to get a fast reply. However, I had to wait for it, and when I finally got it, it was from a different agent. First, they pretended that my question was not clear.
After that, they did not want to give any direct answer which is not how the proper Customer Support should work. It looked like I was demanding something that I was not allowed to know.
The manner of answering the question by questioning back should not be a strategy when talking to a potential customer. Still, I insisted on my question to make sure they employ only recognized professionals on EssayPro.com and see any confirmation of that. As you might have guessed, I was not lucky. Everything they told me is below.
I don’t think that those proofs ever existed since they were hiding that information from users. Hence, I cannot rank the Essay Pro Customer Support high. If you are looking for a good service with real help, it’s better to use another company.
Prices and Payment Methods
As you remember, EssayPro offers its service on the bidding system basis. Despite the ability to set their own rates here, writers cannot dump the prices of each other. There is a minimal level of money you need to pay per page of writing, editing, or any other service you would like to order. Let’s take a closer look at them.
The company offers all kinds of writing assignments to the students of high schools and colleges. Master level papers can be ordered here too, as well as dissertation parts or in the whole. When you try to figure out the price you need to pay, you will be rather frustrated. There is no clear price list on the Essay Pro website even for registered customers. All you can find is a blatant post written by the administrators of EssayPro in the FAQ section. It says that the average price for one page of the short essay is around $10 and longer papers, e.g. Term papers, are charged $8 for one page. So the only way to estimate your price is to use their calculator on the page, and then choose the writer’s bid with the lowest price.
As for the payment methods, the company offers the option of payment with your credit card. You can use either type of card for it: Mastercard, AmericanExpress, Visa, and Discover. Also, you can pay with your PayPal account if it is more convenient for you. To do that, you need to contact Customer Support so that this option will be opened for you.
Revision and Refund
When I got my garbage paper from the Essay Pro writer, I tried to figure out how can I get fixed or get my money back. The revision policy of the company allows unlimited revisions until the customer is satisfied with the quality of the text given. However, that is not always an option since you may have no time for revision, as it was in my case. Consequently, I demanded a refund for my paper. I did it by taking the following steps:
- Clicking on my Balance section in my account;
- Clicking on the ‘Refund’ button;
- Inputting the amount of money I wanted to return;
- Finishing with the ‘Proceed’ button.
Since the writer uploaded a full essay but I did not like it, it was a case of ‘disputed claims’ as stated in the Essay Pro refund policies. The only thing I can say is that they lied about ensuring the satisfaction of their customers since I did not receive any refund. They texted me that the mistakes of the writer were minor and that they need to pay them for the work. Quality of service is super low here so my piece of advice would be to stay away from this service to protect yourself from such a rip-off.
If we take a look at the refund policies, a full refund is provided only in certain cases like the absence of the writer who can complete the task, accidental double-ordering, late delivery of the task, etc. Even if you cancel your order after the writer started writing your paper, you would not receive your money back due to EssayPro desire to compensate their writers. Hence, I can conclude that company policies are more writer-oriented than customer-oriented. Keep that in mind if you are thinking of ordering your homework here.
Finally, let’s see what other people are saying about Essay Pro. It has a quite high rating on TrustPilot and SiteJabber, 4,7 and 4,77 respectively but we would like to dig deeper and see whether there are any customers’ issues with this service.
Positive Essay Pro reviews are too general on SiteJabber and that’s why they don’t look too reliable for me.
However, there were cases with hiring the desired writer. Take a look.
In my opinion, Customer Support should monitor such cases since customers don’t have to worry about the writer’s disappearing after discussing the price.
Also, a few customers experienced issues similar to mine. They reported writers’ inability to format the paper as requested, the arrogance of Customer Support, and troubles with processing the payment.
Positive EssayPro reviews on TrustPilot do not differ much from those on SiteJabber. They consist of only generic phrases and do not give a lot of information on the quality of the work done for them.
Negative testimonials are much more interesting than those above. Again, you can see the Customer Support attitude towards customers, as well as the quality of writing in the following Essay Pro review.
A few more words about the Customer Support work for you to check.
As you can see, there were also issues with ensuring the authenticity of the text, which is not acceptable for the custom writing companies.
With all that in mind, I would not recommend you using this service for your needs. Although Essay Pro has a few benefits, its drawbacks outweigh them.
- user-friendly website and personal dashboard;
- easy and fast registration process;
- the possibility to choose a writer based on the proposed price and rating;
- Mobile App
- low quality of writing and Customer Support;
- absence of the clear price list;
- problems with processing payments;
- blatant refund policies;
- absence of a customer-oriented approach overall.
To sum up, Essay Pro is probably not the worst option on the market, and it has some positive sides in its work. Still, the disadvantages are serious here as they include arrogance towards the customers. The proper online writing company should not treat their customers that way if they want to stay abreast of times and get new clients.
What is Essay Pro?
Essay Pro is an online writing company that claims to offer writing services to students all over the world.
Is Essay Pro legit?
Unfortunately, Essay Pro is not legit. The quality of writing and the level of service provided is not acceptable for decent companies.
How much does Essay Pro cost?
The prices start at $11 per page of 275 words and depend on your academic level, type of service, the urgency of your task, and extra features that you might want to order.
Is Essay Pro scam?
Taking into account its prices, policies, and no strive to ensure customer satisfaction, we can consider it is a scam website.
Is Essay Pro safe?
In terms of payment, the company was thought to be safe, since it used a reliable payment system to power all transactions. However, a lot of customers reported problems with paying for the orders, e.g. duplicate charges, inability to transfer the money, etc.
Is Essay Pro plagiarism-free?
As reported by customers, Essay Pro writers could not provide 100% unique papers.
Are there Essay Pro discounts?
Yes, there are a lot of discounts and special prices for new customers, as well as for returning ones.
William has been working in the essay writing industry for the last decade, helping high school and college students to find perfect writing companies that meet their needs. He is fond of content creation, web writing, and everything linked to digital marketing.